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Analytics close the gap between the front-line experience and CIO decision-making Zebra’s Scott Reyes asks Connect’s Shari Christofferson how visibility into the mobile user experience in relation to the performance of the IT…
Strengthening Our Supply Chain: Focus on the Frontline Post-Covid
Originally published in Industry Today, 2020 Focus on Essential The COVID-19 crisis has uncovered major shortfalls in what were once viewed as stable processes. Ultimately, these gaps exposed by the pandemic will strengthen…
Shifting Focus to the Mobile User Experience Leads to a Better Customer Experience
Mobile technologies, such as those used to scan barcodes and inform us that a delivery has arrived the moment it hits the front porch, work astonishingly well. Considering all the pieces that must…
Observability and Problem Capture to Solve End User Frustrations
In today’s interconnected landscape of mobile and robotic systems, understanding the nuances of observability and problem capture is key to enhancing user experiences and resolving frustrations effectively. Let’s delve into these two approaches…
The Origins of Mobile Connectivity Issues
Mobile computers with barcode readers (a.k.a. RF guns) are ubiquitous in warehouses and manufacturing facilities. When RF gun operators experience slowness or dropped sessions, production and delivery are interrupted. This has negative impacts…