Click. Analysis. Action.

Measurably reduce downtime.

Unburden IT .

Make data-driven technology decisions.


We digitize and automate the most costly aspects of deploying and supporting a connected enterprise with our transformative approach to optimizing the frontline’s experience with your IT systems.

Turn verbal and manual issue reporting about mobile and robot connection problems into the click of a button.

Collecting user feedback in person?

Imagine if IT had answers before Operations teams can ask, “why are we disconnecting and slow?”

Still doing triage by fire?

Say goodbye to emergency calls to troubleshoot frontline delays. Switch to a data-driven resolution-focused process.

Need analytics to drive resolution?

Get the benefits of IA (Intelligent Algorithms), but still have dedicated, expert support to help your IT teams in finding and fixing tech-driven issues.

Working together.

Our Services

Proactive. Data-driven. Actionable.

The reactive support model is on its last leg. Training an enterprise IT department on a new set of tools is counter-productive and not future proof. We transformed our specialized software tools, problem-solving experience and exceptional customer support into intelligent, digital services that give our customers peace of mind. When it comes to a connected enterprise of mobile computers, IIOT and robots, IT teams need analysis that drives a quick resolution, not more raw data to spin their wheels looking for a root cause.

Real-time problem and performance capture.

Our services are ‘always-on’. We make it easy to benchmark systems then detect technology hiccups interrupting urgent tasks and processes.

Problem prioritization.​

Let’s face it wireless isn’t perfect and neither is code or users. Our services determine which problems are impacting production and which ones are critical if not resolved.

Data and process-driven root cause analysis.

Our data analytics software and diagnostic process informs you where to drill down and avoid red herrings; systematically peeling the onion to get to the core issues fast.

Performance metrics.

Our unbiased measures of user and system performance allows for clear focus and validation of successful improvements.

Dedicated support.

We maintain the power of people to create, manage effectively, and turn numbers into true business improvements.


About Us

Customer-driven innovation. Exceptional customer support.

We are a software engineering and IT services company in Chicago, Illinois. We advance the connected industry by giving the frontline a voice and IT teams the data to deliver an optimal technology experience.

We are original pioneers of the auto-ID and data-capture industry. Connect Inc became known as “ConnectRF” because of deep expertise with radio frequency technology. Through the years the meaning of ConnectRF to our partners and customers remained the same: proven and innovative software coupled with responsive and helpful support with actionable analytics.

As our customers build Industry 4.0 strategies and move to smart factory, warehouse and store technology, ConnectRF supports and fuels these initiatives with unique and foundational visibility into a changing and critical IT infrastructure.

30

Years in the Wireless business

50K+

Problems Captured, analyzed, fixed

What Our Customers Say About Us

“Implementation of Connect’s solutions are one component of an Industry 4.0 strategy and is comparative to Digital Twins, Machine Learning or any other Industry 4.0 technology “
Global Innovation Director
Materials Manufacturing
“This is the best investment we have made in years.”
Mobile Applications Director
Food Distribution
“I’ve paid for very expensive support from large companies that has been slow and unreliable and basically useless. Connect has the best support I’ve seen in a long time.”
IT Infrastructure Director
Medical Device Distribution

What Our Customers Don’t Say

The opposite of what we do is instructive.

“We love when Operations is breathing down our necks and we have to drop everything, get on a plane to the facility and spend days trying to recreate intermittent problems.”

Not a potential customer

Wastes Company Resources


Ready to Get Started with Connect?

We recommend an exploratory call so we can learn about you, your role, and how your business can benefit from our expertise and experience.