An IT Service That Turns Chaos into Control
Always-on problem capture.
Automated triage and analysis.
Answers when you need them.
Let us help you achieve better mobile, voice and robot productivity while eliminating time wasted troubleshooting disconnects and delays. Call us to discover how to do more support with less effort and cost. Book your consultation.
Want to get the most of your existing IT tools and resources?
Critical Visibility and Support for Your Initiatives
Whether you are the CIO, part of a team tasked with bringing on new tech, or responsible for making things work the way they are, we guarantee technology works for your frontline.
Everyday
Upgrading Wireless Hardware
Mobile Computer Deployment
Automation Integration Projects
Our Services
Proactive. Data-driven. Actionable.
The reactive support model is on its last leg. Training an enterprise IT department on a new set of tools is counter-productive and not future proof. We transformed our specialized software tools, problem-solving experience and exceptional customer support into intelligent, digital services that give our customers peace of mind. When it comes to a connected enterprise of mobile computers, IIOT and robots, IT teams need analysis that drives a quick resolution, not more raw data to spin their wheels looking for a root cause.
Real-time problem and performance capture.
Our services are ‘always-on’. We make it easy to benchmark systems then detect technology hiccups interrupting urgent tasks and processes.
Problem prioritization.
Let’s face it wireless isn’t perfect and neither is code or users. Our services determine which problems are impacting production and which ones are critical if not resolved.
Data and process-driven root cause analysis.
Our data analytics software and diagnostic process informs you where to drill down and avoid red herrings; systematically peeling the onion to get to the core issues fast.
Performance metrics.
Our unbiased measures of user and system performance allows for clear focus and validation of successful improvements.
Dedicated support.
We maintain the power of people to create, manage effectively, and turn numbers into true business improvements.
About Us
Customer-driven innovation. Exceptional customer support.
We are a software engineering and IT services company in Chicago, Illinois. We advance the connected industry by giving the frontline a voice and IT teams the data to deliver an optimal technology experience.
We are original pioneers of the auto-ID and data-capture industry. Connect, Inc became known as “ConnectRF” because of deep expertise with radio frequency technology. Through the years the meaning of ConnectRF to our partners and customers remained the same: proven and innovative software coupled with responsive and helpful support with actionable analytics.
As our customers build Industry 4.0 strategies and move to smart factory, warehouse and store technology, Connect, Inc supports and fuels these initiatives with unique and foundational visibility into a changing and critical IT infrastructure.
30
Years in the Wireless business
50K+
Problems Captured, analyzed, fixed
What Our Customers Say About Us
What Our Customers Don’t Say
The opposite of what we do is instructive.
“We love when Operations is breathing down our necks and we have to drop everything, get on a plane to the facility and spend days trying to recreate intermittent problems.”
Not a potential customer
Wastes Company Resources
What We Are Talking About
A collection of information useful for IT Managers, CIOs, Operations Managers, or CEOs.
More from Connect and our partners
Ready to Get Started with Connect?
We recommend an exploratory call so we can learn about you, your role, and how your business can benefit from our expertise and experience.