#1 Deliverable: Peace of Mind
Answers you need now, without the burden of finding them.
Our customers are hardworking and talented IT and Operations teams held accountable for the performance of frontline mobile workers and robotic systems in manufacturing, distribution, retail, and logistics industries.
The last thing they need is more to do.
Our Mobile and Robot Systems Intelligence services with always-on performance capture, diagnostics and reporting deliver IT teams the information they need now.
The inputs into our monitoring and support services are communications between machines, applications, edge devices and people that get lost or can’t be captured by other means but are critical when testing, detecting problems or improving systems.
The outputs are the most important moments of your operation, clearly recorded, analyzed and reduced to a simple deliverable: what went wrong and why. This is peace of mind to our customers who know we have the data, and we are on it.
“With Connect’s services, one thing I no longer say to Operations is that I don’t know.” – North American Manufacturing IT Services Director
What You Can Expect
Operational Resilience
Our services accelerate the improvement cycle and increase uptime of critical people and technology.
Vendor Accountability
Connected enterprises require solutions made by multiple vendors that work together seamlessly. Our immediate proof of responsibility or innocence resolves issues faster.
IT Support Transformation
As IT teams become leaner, gaining efficiencies through advancing technology and processes to support the business is transformative. Our automated reporting and triage fast-track your IT Service Management.
Risk Mitigation
Our visibility into technology performance allows executives to make decisions that reduces risk for their shareholders and drive advancement in automation to gain a competitive edge.
Click image to access the Business Case Analysis.
Included In Our Services
Our secret sauce is in our software, delivery, and process. In order to bring critical, actionable data to our key stakeholders without burdening them with more to maintain, manage and analyze we put together a single service package.
Virtualized software
Our analysis software is a suite of detection, analysis and automation tools developed over 30 years. It is packaged as a virtual appliance so it can be deployed and run in the enterprise data center. Download, configure, run, done. No maintenance no fuss.
Software and Services Start-Up Management
We manage the process to get our customer teams to hands-off services-mode quickly.
Always-on Services & Visibility Portal
Our software works 24/7. It is on when operations are on. Real-time performance analytics and curated reports are stored and always accessible within the customer network.
Data Analysis Review
The problem with standard IT tools is that they require you to go after the data and make judgements about priority issues, which pile up. We hold ourselves accountable to provide critical information for decision and action.
Improvement Benchmarking
Quick detection of performance problems, fast diagnosis and resolution means that improvements have been made. This is well documented for validation and improvement benchmarking.
Executive Reporting
Our executive sponsors want the punchline not all the gory details. Connect compiles the key highlights in Quarterly summary reports.
Interested in learning more?
Reach out to us with your questions.